Some will say that to err is human, others it is unacceptable. In any case, a Shanghai-Hong Kong flight of Hong Kong Airlines was delayed by almost two hours due to his copilot.
Indeed, he should probably have checked 2 times before starting his business since on that day he forgot his passport.
This is a priority passenger who would have heard a discussion on this subject between the members of the crew. He immediately asked to change his flight but they assured him they would take off on time. Result, the time to fix the problem, it was too late.
Asked about the issue, the airline HK Airlines said the delay was caused by air traffic control and issue with travel documents …
But as they are very professional, HK Airlines assured that they were working to improve their customer service, which “has not been up to.”