Refund My Ticket
  • Claim Reasons
  • From / To
  • Impacted Flights
  • Feedback
  • When have you been informed of this cancellation

    • Never been informed

    • -7 days

      I have been informed less than 7 days before my departure date

    • 7-14 days

      I have been informed between 7 to 14 days before my departure date

    • +14 days

      I have been informed more than 14 days before my departure date

  • Tell us more about your delay

    • I cancelled my trip because my delay was more than 5 hours

    • +2h

      I reached my destination with between 2 to 3 hours of delay

    • +3h

      I reached my destination with between 3 to 4 hours of delay

    • +4h

      I reached my destination with more than 4 hours of delay

    If your delay is not matching to any of these options you can not expect any refund.

  • After having been informed of overbooking,
    have you been voluntary to accept a rebooking?

    • YES

      Yes I have been voluntary when they asked passengers who would accept to be rebooked

    • NO

      No, I have not been voluntary when they asked passengers who would accept to be rebooked