When have you been informed of this cancellation

• Never been informed

• -7 days

  I have been informed less than 7 days before my departure date

• 7-14 days

  I have been informed between 7 to 14 days before my departure date

• +14 days

  I have been informed more than 14 days before my departure date

Tell us more about your delay

• I cancelled my trip because my delay was more than 5 hours

• +2h

  I reached my destination with between 2 to 3 hours of delay

• +3h

  I reached my destination with between 3 to 4 hours of delay

• +4h

  I reached my destination with more than 4 hours of delay

If your delay is not matching to any of these options you can not expect any refund.

After having been informed of overbooking,
have you been voluntary to accept a rebooking?

• YES

  Yes I have been voluntary when they asked passengers who would accept to be rebooked

• NO

  No, I have not been voluntary when they asked passengers who would accept to be rebooked