Cancelled flight?

What are my rights as an air passenger?

The vast majority of air passenger rights are regulated by the European Regulation No 261/2004 which aims to ensure a high level of protection for passengers. After entering into force on 14 February 2005, the regulation introduces basic protection for passengers when they find themselves in a situation of being denied boarding against their will, cancellations without prior warning and long delays.

What are my options following the cancellation of the flight?

If your flight is cancelled, regardless of when you were notified of the cancellation, pursuant to Regulation No 261/2004 your airline company must offer you the choice between: re-routing under comparable transport conditions to their final destination at the earliest opportunity, re-routing to final destination at a later date, or reimbursement within seven days.

Could I receive an indemnification?

According to Regulation No 261/2004, in the event of a cancelled flight, passengers shall be compensated depending on the flight distance and delay at arrival.

When am I entitled to compensation following the cancellation of the flight?

Your other entitlements will depend on when you were notified about the cancellation. If you received notice between 7 days and 2 weeks before departure, compensation rules apply based on re-routing timeframes.

Can I be reimbursed for expenses generated by the cancellation?

In the event of a flight cancellation, the airline shall provide passengers with care and assistance. In accordance with Regulation No 261/2004, passengers shall be offered meals and refreshments free of charge, as well as hotel accommodation and transport when necessary.

Why is it so difficult to succeed alone?

Yes your rights are guaranteed by the European Commission and all EU Member states, but airline companies may stall for time and tend to overuse the "exceptional conditions" justifying a delay when in fact a mechanical problem was the cause of the issue.