Delayed flight?

What are my rights as an air passenger?

The vast majority of air passenger rights are regulated by the European Regulation No 261/2004 which aims to ensure a high level of protection for passengers. After entering into force on 14 February 2005, the regulation introduces basic protection for passengers when they find themselves in situations of being denied boarding against their will, cancellations without prior warning and long delays. In such cases, passengers are entitled to compensation as well as to assistance.

Is my flight delayed?

A flight is legally considered as delayed if the take-off happens at least two hours after the scheduled time. However, the characterization of a delay also depends on the flight distance.

Can I be indemnified for the delayed flight?

An excessively delayed flight entitles the passengers to indemnification ranging from 250 to 600 EUR per person depending on the specific conditions of the flight in question. The combination of destination and/or origin and the flight distance allows calculation of the amount due to you by the airline.

Can I be reimbursed for expenses generated by the delay?

In accordance with Regulation No 261/2004, passengers shall be offered free of charge meals and refreshments. When the flight is delayed for more than a day compared to the originally announced time, the airline must provide passengers with hotel accommodation and transport when necessary.

Why is it so difficult to succeed alone?

Yes, your rights are guaranteed by the European Commission and all EU Member states, but occasionally airline companies will stall for time and sometimes abuse the extraordinary circumstances that can justify a delay when the issue does in fact fall under their responsibility such as a mechanical problem, or a personnel strike.